At phjewels Casino, your privacy matters as much as your gaming experience. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your own data — all in plain, straightforward language.
Last Updated: January 1, 2026Before diving into the full policy, here are the six core principles that guide how phjewels handles your personal data.
phjewels collects personal data only when there is a lawful basis for doing so — such as fulfilling a contract with you, complying with a legal obligation, or with your explicit consent.
We collect only the data we actually need. Your information is used for the specific purposes stated in this policy and is not repurposed for unrelated activities without your knowledge.
phjewels uses industry-standard encryption, access controls, and security protocols to protect your personal data from unauthorized access, disclosure, or loss.
We do not sell your personal data to third parties. We share data only with trusted service providers, regulatory authorities, and payment processors — and only to the extent necessary.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. phjewels provides clear channels to exercise these rights.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law.
Summary: This Privacy Policy describes how phjewels Casino ("phjewels," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you") who use the phjewels platform. This policy is compliant with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements.
1.1 phjewels Casino is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
1.2 This Privacy Policy applies to all personal data collected through the phjewels website, mobile platform, customer support channels, and any other touchpoints through which you interact with phjewels. It applies to registered players, prospective players, and general visitors to the phjewels platform.
1.3 By registering an account with phjewels or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should discontinue use of the phjewels platform.
1.4 This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with phjewels.
2.1 Registration Data. When you create a phjewels account, we collect the personal information you provide during the registration process, including:
2.2 Identity Verification (KYC) Data. In compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA), we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, SSS ID, or UMID), proof of address documents, and selfie photographs for identity verification purposes.
2.3 Financial Data. To process deposits and withdrawals, we collect payment-related information including GCash account numbers, PayMaya account details, bank account numbers (BPI, BDO, Metrobank), and card details (Visa/Mastercard). We do not store full card numbers on our servers — card data is processed through PCI-DSS compliant payment processors.
2.4 Transaction Data. We maintain records of all financial transactions conducted through your phjewels account, including deposit amounts, withdrawal requests, bonus credits, and wagering history.
2.5 Technical and Usage Data. When you access the phjewels platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session duration, pages visited, and game activity logs.
2.6 Communications Data. If you contact phjewels customer support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
2.7 Responsible Gaming Data. If you use phjewels' responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — we record those preferences and the dates on which they were applied or modified.
3.1 Directly from You. The majority of personal data we hold is provided directly by you — during account registration, identity verification, payment processing, customer support interactions, and when you update your account profile.
3.2 Automatically. Certain technical and usage data is collected automatically when you access the phjewels platform, through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more details on our use of cookies.
3.3 From Third Parties. We may receive personal data about you from third-party identity verification providers, payment processors, fraud prevention services, and regulatory authorities — where permitted by law and necessary for the operation of the phjewels platform.
4.1 phjewels uses your personal data for the following purposes:
4.2 phjewels will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
5.1 Under the Philippine Data Privacy Act of 2012, phjewels processes your personal data on the following legal bases:
Your Right to Withdraw Consent: Where phjewels processes your data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact us at [email protected] or update your preferences in your account settings.
6.1 phjewels does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary:
6.2 Service Providers. We share data with trusted third-party service providers who assist us in operating the phjewels platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard networks), identity verification providers, cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws.
6.3 Regulatory Authorities. We are required by law to share certain information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by our operating license.
6.4 Law Enforcement. We may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other legal process, or where we reasonably believe disclosure is necessary to prevent fraud, illegal activity, or harm to any person.
6.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of phjewels' business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy choices available to you.
6.6 With Your Consent. We may share your data with other third parties where you have given your explicit consent for us to do so.
7.1 phjewels uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, remember your preferences, and analyze platform usage.
7.2 Types of Cookies We Use:
7.3 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the phjewels platform. Essential cookies cannot be disabled as they are required for the platform to operate.
8.1 phjewels implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
8.2 While phjewels takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phjewels login credentials and for notifying us immediately if you suspect any unauthorized access to your account.
Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, phjewels will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
9.1 phjewels retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:
9.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, phjewels will securely delete or anonymize that data.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjewels:
You have the right to know what personal data phjewels collects about you, why it is collected, and how it is used — which is the purpose of this Privacy Policy.
You have the right to request a copy of the personal data phjewels holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most information directly in your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
10.2 To exercise any of the rights listed above, please contact the phjewels Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
10.3 If you believe that phjewels has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11.1 The phjewels platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
11.2 If you are a parent or guardian and believe that your child has provided personal data to phjewels, please contact us immediately at [email protected] so that we can take appropriate action.
12.1 phjewels reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The most current version of this policy will always be available on this page, with the effective date clearly indicated at the top.
12.2 Where changes to this policy are material — meaning they significantly affect your rights or how we use your data — we will notify you by email to your registered address or by a prominent notice on the phjewels platform prior to the changes taking effect.
12.3 Your continued use of the phjewels platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should close your account and discontinue use of the platform.
13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way phjewels handles your personal data, please contact our Data Privacy Officer through the following channel:
Data Privacy Officer — phjewels Casino
📧 Email: [email protected]
Our Data Privacy Officer is available to respond to all privacy-related inquiries. We aim to acknowledge all requests within 5 business days and resolve them within 30 calendar days.
Now that you know how we protect your privacy, sign in to your phjewels account and enjoy a secure, fair, and exciting gaming experience built for Filipino players.
🔞 For players 21 years and above only. Please gamble responsibly. Operated under PAGCOR regulations.